This post and protocol addresses the Appropriate Steps when a Patient/visitor calls to notify practice of positive COVID19 test result or onset of symptoms
We have last addressed provider/employee exposures and how we determine whether the exposure is high or low risk in our Assessment of a DEPG Provider w/ potential exposure and Return to Work Analysis .
But, what happens if a patient who was subsequently exposed to COVID-19 calls us within 14 days after their appointment to either inform of an onset of symptoms or a positive COVID-19 test result, or, potentially, both?
Patient notifications like these trigger the need for due diligence on our end — and it starts with that patient’s phone call. The practices receiving those calls are integral for us to be able to conduct a risk exposure analysis and determine the next steps – both when it comes to employees and other patients.
Compliance has identified need to guide our employees on the questions they need to ask/information to elicit in such patient/visitor notification situations. To address these questions and the appropriate steps to take, please review the attached PATIENT COVID SYMPTOM OR EXPOSURE NOTIFICATION PROTOCOL, effective 7/9/2020.
This two-part protocol introduces the patient notification scenario on page 1 and refreshes the importance of obtaining a signed COVID Patient Consent Form on each and every patient, on each and every date of service.
Then you will find:
- PART 1: Fillable form of the steps must the Practice follow/questions to ask in the event of a COVID-19-positive or symptomatic patient/visitor notification within the 14-day period after entering/treating at the Practice. I recommend that the caller should follow along and fill out the form as they are speaking to a patient in the event of such phone calls/notification.
- PART 2: The Patient/Visitor Exposure Risk Assessment that Compliance, along with Practice Leadership, will conduct based on the information gathered at the practice level after receipt of patient notification. This Assessment is directly modeled after the CDC’s Guidance and will be used to assess if the patient/visitor (terms used interchangeably) was likely infectious on the date they were seen at the Practice. Compliance cannot perform the assessment in Part 2 if without the requisite information to be gathered in Part 1.
I plan to hold/record a subsequent training on this information, but, in the meantime, please review this FULLY and begin using effective immediately in the event of such phone calls. If you have any questions or concerns, please do not hesitate to reach out any time.
We are here to support you through this process.
Rita Weaver, on behalf of Dental Whale compliance